Client: A wellness entrepreneur with multiple business interests, including a wellbeing centre and coaching services.

Challenge: The client faced difficulties in organising and managing various aspects of her businesses due to time constraints and the need to juggle multiple roles.

Scenario Analysis

Onboarding and Access Issues: The client experienced delays in obtaining necessary access to digital resources, hindering her ability to effectively manage onboarding processes.

Workflow Management: Difficulty in managing workflows across different business segments, particularly in coordinating schedules and content across various platforms (Google Drive, social media, etc.).

Content Development: Challenges in creating ADHD-friendly content for her audience, needing assistance in ensuring the material is engaging, accessible and manageable!

Legal and Compliance: The client faced complexities in understanding, utilising the memberships she’s in and fulfilling legal requirements, like data protection policies and trademarking.

Marketing and Pricing Strategy: Struggles with marketing approaches, pricing models, and using digital platforms for effective communication.

Solutions and Implementations

Dedicated Online Business Management: Introduction of a Support Worker to centralise and streamline operations.

Digital Organisation: Consolidation of digital tools and platforms for more efficient access and management.

Content Strategy Assistance: Guidance in developing ADHD-friendly content and ensuring its alignment with business goals.

Legal and Compliance Support: Providing support in navigating legal aspects, including data protection and trademark issues.

Marketing Strategy Development: Assistance in refining the marketing and pricing strategy to align with the business model and target audience.


Improved Efficiency: Streamlining of operations led to better time management and reduced stress.

Enhanced Focus on Core Activities: The client could focus more on core business activities and coaching, with administrative and organisational tasks efficiently managed by the OBM.

Compliance and Legal Assurance: The client gained confidence in legal and compliance matters, ensuring her business activities were protected and correctly aligned with regulations.

Marketing and Content Improvement: Enhanced marketing strategies and content development led to better engagement with the target audience.

Key Takeaways:

  1. Don’t Underestimate Organisational Power: A little structure goes a long way in saving time and reducing stress.
  2. Focus on Your Strengths: Delegate the rest. It’s okay not to be a jack-of-all-trades.
  3. Legal and Compliance Are Crucial: Stay protected and aligned with regulations.
  4. Engaging Content is Key: Especially if your audience has specific needs, like ADHD.